Frequently Asked Questions
LOYALTY PROGRAM
How do I become a loyalty member?
Join by creating an account on our website.
What are the benefits?
Earn points and exclusive rewards with every purchase. See our rewards page for details.
How do I redeem points?
Log in at checkout and apply your discount code or select a reward from the dropdown menu. Minimum spend may apply.
Can I use discounts on all items?
Almost! Check the Loyalty Terms & Conditions for exclusions.
SHIPPING & DELIVERY
How much is shipping?
Costs vary by destination. See our shipping page for details.
How long does delivery take?
- Australia: 3–7 business days (Regular), 2–4 business days (Express)
- New Zealand: 4–8 business days (Express)
- International: Varies by location (check local postal services)
Delays may occur during peak periods or due to external factors.
Where do you ship?
Worldwide, with some restrictions on certain products.
Can I change/cancel my order?
Changes are not guaranteed once an order is placed. For errors, place a new order and return the original (if eligible).
PAYMENTS
What payment methods do you accept?
Credit cards (Visa/Mastercard), PayPal, Afterpay, and Zip Pay.
RETURNS & EXCHANGES
How do I return an item?
Initiate returns via our online portal. All returns must be shipped back—no in-store drop-offs.
How long do refunds take?
Processing begins once the returned item arrives at our warehouse (up to 7 business days).
What’s excluded from returns?
Sale items, custom orders, and select accessories (e.g., surf gear).
PRODUCTS
What’s the warranty policy?
3 months from purchase date for manufacturing defects.
How should I care for Rusty clothing?
Machine wash at 30°C, air dry—avoid dryers.
SURFBOARDS
Where can I buy Rusty surfboards online?
Visit our dedicated surfboard site for available stock.