Shipping & Delivery
Delivery Timeline
Orders are dispatched via our delivery partner between Monday and Friday (excluding public holidays). Please allow up to 4 business days for processing before dispatch. You’ll receive a tracking email once your order ships.
Shipping Options & Costs
| Destination | Service | Delivery Time | Cost (AUD) |
|---|---|---|---|
| Australia | Standard | 3–7 business days | $9.99 (<$110) · Free (≥$110) |
| Australia | Express | 2–4 business days | $14.99 (<$110) · $4.99 (≥$110) |
| New Zealand | Express | 4–8 business days | $17.50 (<$110) · $9.99 (≥$110) |
| International | Express | 4–18 business days* | $49.99 (all orders) |
*Loyalty members may qualify for free express shipping (see Loyalty Terms).
Important Notes
- International Shipments: Delivery times vary by destination. Customs/duty fees are the customer’s responsibility. We cannot intervene once parcels enter the destination country’s postal system.
- Sale Items: Final sale purchases cannot be returned.
- Remote Areas: Delivery times may extend for regional locations.
Returns
For return eligibility and instructions, visit our Returns Policy.