Returns & Exchanges Policy
Eligibility
To qualify for a refund or exchange, items must be returned within 30 days of purchase and meet these conditions:
- Full-price items only (no sale/clearance items)
- Original condition: Unworn, unwashed, with tags intact
- Packaging: Original packaging included (swimwear hygiene seals unbroken)
- Exclusions: WSL collaborations, surf accessories, custom prints, pre-orders, and international orders
Return Process
- Initiate Return: Visit our Returns Portal with your order number.
- Shipping:
- Australia: Reuse the original packaging; attach the generated label and drop at any post office.
- New Zealand: Self-arrange tracked shipping (include order number and contact details).
- Fees:
- Australia: Flat fee of $7.99 deducted from refunds (waived for faulty items).
- New Zealand: Customer covers all return costs.
Processing Time:
- Allow 5–14 business days for returns to reach our warehouse. Refunds/exchanges take 7–10 business days after arrival.
Exchanges
- Available for full-price items via the Returns Portal.
- Size/color subject to availability. If unavailable, a refund will be issued.
Faulty Items
- Report defects through the Returns Portal with photos/description.
- Warranties:
- Eyewear: 12-month coverage for manufacturing defects.
- Creatures of Leisure: 2 years (leashes) or 1 year (other products) for defects.
- Future Fins: 1-year limited warranty.